Call Management
Call Manager
- Easily manage call forwarding from the phone or user portal.
Music on Hold
- Play music to callers on hold. Different music or messages can be configured to callers in different queues.
Unlimited Conference Bridges
- Allow groups to communicate on a conference call from anywhere.
Automatic Scheduling
- Set open and close hours to automatically and seamlessly direct callers.
Queue Dialer
- Automate outbound calling by starting a campaign and assigning calls.
Queue Groups
- Set multiple queue groups, such as customer service, sales, etc.
Call Answering
Call Parking Lot
- Put calls in “parking lot” so they can be picked up by any phone on the network.
Paging and Intercom
- Support group paging can be accomplished through handsets, overhead paging systems and intercoms.
Caller-ID
- Identify incoming callers from the phone or user portal.
Blacklisting Numbers
- Easily block unwanted inbound calls from specific numbers.
Do Not Disturb
- Easily send incoming calls to voicemail.
Away from Phone
Voicemail to Email
- Receive your voicemail messages in your email and play them on a smart phone or computer.
Find-Me-Follow-Me
- Simultaneously ring desk extensions, cell phones, and all other phones and accept the call from anywhere.
SoftPhone Mobile Support
- Call from a computer or smart phone while appearing to come from the desk.
Remote User Support
- Allow remote employees to make calls through the PBX over the internet... from anywhere.
Visual Voicemail
- Access voicemail on user portal.
Administration
Nimbus View
- Gives key people an on-screen view of your organization and allows them to see availablity, transfer calls to extensions or a cell phone, monitor live calls, and record calls on the fly.
Pre-Provisioned Phone Manager
- Quickly provision a wide range of phones, including: Aastra, Cisco, Mocet, Polycom, Grandstream, Snom and more.
Unlimited Extensions and Directory
- All employees can have their own extension that is searchable on the directory.
Automated Voicemail Setup
- Simply log and follow the easy instructions to set up a voicemail for each phone.
Adimistrator Controls
- Set multiple Administrators on the PBX and set custom permissions for each user.
DID Support (Direct Dial Numbers)
- Extensions can use dedicated inbound phone numbers without the cost of having dedicated lines.
Premium Add-ons
Appointment Reminders
- Receive automatic appointment reminders, confirmations, cancellations and reschedules.
A.C.D. Call Center Management
- This specialized phone system automatically distributes calls to assigned teams via a call queue. Provides reporting on call load.
Unlimited Custom Interactive Voice Response (IVR) and Call Queuing
- Use auto attendants to direct callers to various parts of the organization through push button menus. Menu options can change according to the time of day, such as open and closed hours.
eFax
- Send and receive faxes through Nimbus.
